Privacy Notice

This Privacy Notice explains how G O CREATIVE CO ("we", "us"), trading as the publisher of Breaking the Cycle by Goodwill Osabuase, handles personal data. G O CREATIVE CO is the data controller for the personal data described here and decides why and how it is processed.

Personal data we collect

• Contact details — your name and email address, given at checkout or when you contact us.
• Order information — the product purchased, order reference and download activity.
• Support messages — the content of emails or messages you send us.
• Usage and device data — pages viewed, referring page, browser type, device identifiers and IP address.

Why we use it, and our legal basis

• Delivering your ebook and download access — performance of our contract with you.
• Customer support and responding to enquiries — performance of our contract and our legitimate interest in helping customers.
• Security, fraud prevention and protecting the site — legitimate interests.
• Improving the product and the website — legitimate interests.
• Marketing emails about our books — your consent, which you can withdraw at any time.
• Accounting, tax and legal record keeping — compliance with a legal obligation.

Who we share data with

• Paddle.com Market Ltd, our Merchant of Record, for the sale of the product, order processing, payments, invoicing, tax compliance and refunds. Paddle handles payment data directly; we do not receive or store your card details.
• Service providers who help us run the business — website hosting, email delivery, analytics and support tooling.
• Professional advisers such as accountants and lawyers, where needed.
• Authorities or regulators where we are required to disclose data by law.

International transfers

Some of our providers process data outside the UK and EEA. Where that happens we rely on appropriate safeguards, such as UK/EU Standard Contractual Clauses or an adequacy decision covering the destination country.

How long we keep data

We keep order and tax records for as long as required by law (typically six years). Support correspondence is kept for up to two years. Marketing contact details are kept until you unsubscribe. Data that is no longer needed is deleted or anonymised.

Your rights

You have the right to access your data, have it corrected or erased, restrict or object to how we use it, receive it in a portable format, and withdraw consent at any time. You may also complain to the UK Information Commissioner's Office (ICO) or your local supervisory authority. We respond to requests within one month.

Security

We use appropriate technical and organisational measures — encryption in transit, access controls and limited staff access — to protect personal data against loss, misuse and unauthorised access.

Cookies

We use essential cookies needed to operate the site and complete checkout, and may use analytics cookies to understand how the page is used. You can manage or block cookies through your browser settings; blocking essential cookies may stop checkout from working.

Contact

For any privacy question or to exercise your rights, contact G O CREATIVE CO through the support address supplied with your order confirmation. Billing and payment queries can also be raised with Paddle at paddle.net.